Frequently Asked Questions (FAQs)
At Katetu Original Supplies, we understand that our customers may have questions as they explore our products and services. To assist you better, we’ve compiled a list of frequently asked questions along with their answers. If you have any further inquiries, please don’t hesitate to reach out to our customer service team.
We offer a wide range of products, including office supplies, electronics, furniture, biomedical equipment, and more.
You can call our office line at +254799264142 or visit our “Make an Order” page to place your order.
Currently, we only offer shipping within Kenya and select East African countries.
We accept various payment methods, including M-pesa, credit/debit cards, mobile money, and bank transfers.
Delivery typically takes between 2-5 business days, depending on your location and the product’s availability.
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its status. Or else you can visit “Tract Order” Page to tract your order
We accept returns within 14 days of purchase, provided the product is unused and in its original packaging. For more detail, visit “Return Policy” page.
To initiate a return, please contact our customer service team via +254799264142 to receive further instructions.
Yes, we provide warranties on most of our products. The warranty duration varies by product, so please check our product warranty page for details.
You can reach our customer service team via email at info@katetuoriginalsupplies.com, by phone at +254799264142, or through our contact form on the website.
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information.
You can cancel your order within 24 hours of placing it. Please contact our customer service team to assist you.
Yes, we have a physical store located in East Capital, Kangundo Road Next to Shell Petrol Station. You are welcome to visit us during business hours.
If you receive a damaged product, please contact our customer service team within 48 hours for assistance with a replacement or refund.
Yes, we guarantee that all our products are genuine and sourced from reputable manufacturers.
We offer installation services for select products. Please inquire at the time of purchase for more details.
If you have a specific product request, please contact us, and we will do our best to assist you in finding it.
If you need to change your delivery address, please contact us as soon as possible, and we will do our best to accommodate your request before shipping.
