Warranty Policy for Katetu Original Supplies
At Katetu Original Supplies, we are committed to providing our customers with high-quality products that meet their expectations. To ensure customer satisfaction, we offer a comprehensive warranty policy covering a wide range of our products.
Warranty Coverage
Our warranty covers manufacturing defects and issues related to normal use in the following product categories:
- ICT & Accessories: Includes laptops, chargers, and peripherals.
- Office Stationeries: Pens, papers, and other office supplies.
- Printing and Imaging: Printers, copiers, and related equipment.
- Office Automations: Binding machines, laminators, and other office equipment.
- Cooling Equipment: Air conditioners, refrigerators, and related cooling products.
- Power Products: UPS units, power adapters, smartphone chargers, extensions, bulbs, LED lights, etc.
- Solar Power: Solar panels and batteries.
- Leasing Equipment: Printers and photocopiers leased from us.
- Maintenance: Services provided for maintaining office equipment.
- Books, Pens, and Writing Materials: Stationery and educational supplies.
- General Office and Home Supplies: Various everyday items for home and office use.
- Office and Home Furniture: Desks, chairs, and storage solutions.
- Home & Electrical Appliances: A range of household appliances.
- Plastic Products: Chairs, tables, and storage solutions for home and office.
Warranty Duration
The warranty period varies by product category, typically ranging from 6 months to 1 year from the date of purchase. Please refer to your specific product documentation for detailed warranty durations.
Warranty Claims
To initiate a warranty claim, customers must:
- Contact Us: Reach out to our customer service via our office line at +254769005272 or email us at support@katetuoriginalsupplies.co.ke to report the issue.
- Provide Documentation: Submit your purchase receipt and any relevant details regarding the defect or issue.
- Return the Product: Ship the product to our designated service center. Customers are responsible for the shipping costs incurred for returning the product. The product should be packaged securely to prevent damage during transit.
Warranty Process
Once we receive the product:
- Our technical team will assess the issue and determine if it falls under warranty coverage.
- If the claim is approved, we will either repair or replace the product at our discretion.
- We will notify you of the outcome and any further steps required.
Exclusions
Our warranty does not cover:
- Damage caused by misuse, neglect, or unauthorized modifications.
- Wear and tear resulting from normal usage.
- Products that have been repaired or altered by unauthorized personnel.
- Accessories and consumables that have a limited lifespan.
Conclusion
At Katetu Original Supplies, we strive to ensure our customers receive the best service possible. Our warranty policy reflects our commitment to quality and customer satisfaction. If you have any questions or need assistance regarding our warranty policy, please feel free to contact us.
Contact Us
Call Us
+254769005272
+254769005272
info@katetuoriginalsupplies.co.ke
Location
East Capital, Kangundo Road Next to Shell Petrol Station