Warranty Policy
Welcome to the Katetu Original Supplies Warranty Policy page. Your satisfaction is our top priority, and we are committed to providing high-quality products backed by reliable support. Please read through our warranty terms to understand how we support your purchase.
Coverage & Duration
- Our warranty covers all products listed on our platform, including ICT accessories, office supplies, printing and imaging products, office automation and furniture, and other categories.
- The warranty duration is 12 months from the date of purchase.
- This warranty applies to manufacturing defects and faults in materials or workmanship.
What is Covered?
- Defective Materials: Any issues with product components due to manufacturing faults.
- Functional Defects: Products not performing as advertised due to design flaws or hardware issues.
- Replacement or Repair: We offer free repair services or a replacement for eligible products under warranty.
What is Not Covered?
- Normal wear and tear, accidental damage, or misuse of the product.
- Issues resulting from unauthorized repairs, alterations, or modifications.
- Consumables such as ink cartridges, toners, and batteries unless stated otherwise.
- Products damaged due to improper use or installation.
How to Make a Warranty Claim?
Contact Us:
- Phone: +254740540197
- Email: technical@katetuoriginalsupplies.com
- WhatsApp: +254740540197
Provide Details:
- Proof of purchase (invoice/receipt).
- Description of the issue and supporting photos if possible.
Return the Product:
- Ship the product to our service center (shipping fees covered by the customer).
Assessment:
- Our team will inspect the product and determine eligibility for repair or replacement.
Resolution:
- If eligible, the product will be repaired or replaced within 14 business days.
Additional Notes
- Ensure you keep your purchase receipt for warranty validation.
- For any disputes, our team will strive to resolve the issue amicably.
